Dissertation: Job Satisfaction of Higher Education Support Staff Managers in Florida
Determining the factors that influence job satisfaction levels among support staff managers in higher education is critical to the continued success of the institution. The purpose of this quantitative study was to determine the relationship between demographic characteristics (age, gender, level of education, and years of service), management style (Theory X, Theory Y), and job satisfaction across nine facets (pay, promotion, supervision, fringe benefits, contingent rewards, operating conditions, co-workers, nature of work, and communication) among support staff managers at institutions of higher education in Florida. Job satisfaction was measured using the Spector Job Satisfaction Scale (JSS). The findings indicated that a significant relationship did not exist between job satisfaction scores and a model containing five predictor variables (age, gender, education, experience, and management style). However, results from the correlation analysis indicated that several significant relationships existed between demographic characteristics, management style, and nine facets of job satisfaction, pointing to the significance of findings in prior studies and the need to continue studies that focused on support staff managers within institutions of higher education. Using survey data collected from 281 higher education support staff managers, a quantitative linear regression analysis approach was used to determine the existence of a relationship between the independent and dependent variables.
Teaching
BA 405 – Capstone I: This course examines concepts, theories, and issues executive-level managers must be familiar with to manage successfully from understanding the firm’s strategic situation and developing viable alternatives for dealing with the key issues facing it to determine the strategic direction of the firm, organizational design issues and policies related to the implementation of a strategy, and the management of strategy processes within the firm. Students will have the chance to gain a perspective on executive staff roles and responsibilities, sharpen their critical faculties, and improve their communication skills while learning to work effectively within teams and growing to appreciate community service. The course interweaves ethics, diversity, and organizational changes into strategy and policy matters.
MGMT 201 – Principles of Management: A comprehensive overview of relevant management principles and practices as applied in contemporary organizations; this course focuses on management theories, philosophies, and functions.
MGMT 317 – Organizational Behavior: This course provides an overview and analysis of various behavioral concepts affecting human behavior in business organizations, with an emphasis on research, theory, and practice.
MGMT 371 – Leadership: The focus of this course is about leadership in organizations. In the increasingly competitive global economy, leaders must develop the necessary skills to lead organizational development, change, and create a motivating workplace. This course focuses on analyzing the leadership skills that enhance organizational success. Topics discussed are the approaches and models of leadership, organizational change, and organization development.
MGMT 421 – Small Business Management: The student will undertake an analysis of the theoretical and practical knowledge necessary to be successful in conceiving, initiating, organizing, and operating a small business. Special focus will be placed on small businesses in the aviation field.
MGMT 436 – Strategic Management: Strategic management principles involving strategy, formulation, implementation, evaluation, and organization analysis are studied in this management capstone course. Case analysis and the use of strategic management principles are used to examine and solve organizational problems.
MBAA 630 – Customer Value: This course examines ways that high-performing companies consistently meet and exceed customer desires. Emphasis is on understanding and identifying customers’ wants and needs, customer orientation, product or service differentiation, and value-creating processes to attract, maintain, and retain customers through relationship management. Topics covered will provide managers with a blueprint for responding effectively to customer demands while creating value attributes to sustain an organization in service and product excellence. Customer value themes will address how companies respond to change, customer loyalty, and more.
Post-Secondary
Adjunct Professor of Business
Bethune-Cookman University
2017-Present
Adjunct Asst. Professor of Business
Embry-Riddle Aeronautical University – Worldwide
2014-2019
Adjunct Instructor of Business
Embry-Riddle Aeronautical University – Worldwide
2009-2014
Secondary
Instructor, Advanced Scientific Studies
Volusia County Public Schools
2006-2008
Director, Program of Advanced Scientific Studies
Seabreeze High School, VCPS
2007-2008